ITIL Incident Management Toolkits

Description

Introduction

An IT incident is any disruption to an organization’s IT services that affects anything from a single user or the entire business . In short, an incident is anything that interrupts business continuity.
Incident management is the process of managing IT service disruptions and restoring services within agreed service level agreements (SLAs). The scope of incident management starts with an end user reporting an issue and ends with a service desk team member resolving that issue.
This package the process followed for managing incidents. They also analyze, modify, and improve the process to ensure it best serves the interest of the organization.

Template Toolkits Name

Part-1. Incident Management Plan Guide
ITIL-SEV01.Incident Management Guide.pptx
ITIL-SEV02.Incident Management Process Guide.pdf
ITIL-SEV03.Incident Management Process Summary.pdf
ITIL-SEV04.Incident Management Training.ppt
ITIL-SEV05.Dealing With Major Incidents.docx
ITIL-SEV06.Incident Management KPIs and Reports.docx
ITIL-SEV07.Incident Management Priority Considerations.docx
ITIL-SEV08.Incident Management Roles and Responsibilities.docx
ITIL-SEV09.Major Incident Assessment Example.docx
ITIL-SEV10.Incident Mangement Mindmap.pdf
ITIL-SEV11.Incident Management Process Report Sample.pdf

Part-2. Incident Management Process
ITIL-SEV01.Incident Management Process Assessment.xls
ITIL-SEV02.Incident Management Process Map.pdf
ITIL-SEV03.Incident Management Process Template.docx
ITIL-SEV04.Incident Management Process Sample.doc

Part-3. Incident Management Policy
ITIL-SEV01.Incident Management Policy.docx

Part-4. Incident Management Templates
ITIL-SEV01.Incident Catalogue Template.xlsx
ITIL-SEV02.Incident Report Template-1.xlsx
ITIL-SEV03.Incident Report Template-2.xlsx
ITIL-SEV04.Incident Report Template-3.doc
ITIL-SEV05.Incident Report Template-4.xlsx
ITIL-SEV06.Incident Report Template-5.docx
ITIL-SEV07.Intern Incident Report.docx
ITIL-SEV08.IT Security Incident Report Template.xlsx
ITIL-SEV09.Major Incident Notification Template.docx
ITIL-SEV10.Major Incident Report Template.docx
ITIL-SEV11.Structure Damage Incident Report.docx
ITIL-SEV12.Workplace Violence Report.xlsx
ITIL-SEV13.Checklist Incident Priority.xlsm
ITIL-SEV14.PIR for Incident Closure Template.docx
ITIL-SEV15.Sample Incident Ticket Template.docx
ITIL-SEV16.Incident Management Flowcharts Template.doc

Additional information

Download size

5 Mb (Zip file)
File format

pdf, xls, doc
Language

English
No. of files

32 Files
Purchase code

ITIL-SEV

1 review

5.00 overall rating

1 out of 1 (100%)
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henrietta
henrietta
January 2, 2022

Once we implemented IT Toolkit, all of that changed. Now we have an IT final plan that looks professional, is well organized and makes it easy for everyone to find the information that they need.

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