Communication skills are your ability to convey and receive different types of information. Some examples include communicating ideas, feelings, or what is happening around you.
Communication skills include listening, speaking, observing and empathizing. It is also helpful to understand the differences in how to communicate through face-to-face interactions, phone conversations, and digital communication, such as email and social media.
There are different types of communication skills that you can learn and practice to help you become an effective communicator. Many of these skills come together, making it important to practice communication skills in different contexts whenever possible. The Communication Skills Toolkit includes valuable and practical guidance to enable people to develop effective communication skills in work, life, and social settings.
Template Toolkits Name
Tool-COM-01_Listening Bad Habits List.doc
Tool-COM-03_Seven Levels of Listening.doc
Tool-COM-04_Nonverbal Listening Test.doc
Tool-COM-05_The Laws of Remembering.doc
Tool-COM-06_The Laws of Forgetting.doc
Tool-COM-08_Listening Skills Self-Assessment.doc
Tool-COM-10_Presentation Skills Self-Assessment.doc
Tool-COM-12_Meeting Management Self-Assessment.doc
Tool-COM-15_Checklist Communication Principles.doc
Tool-COM-16_Checklist Writing Communications.doc
Tool-COM-17_Oral Communication Pair Work Excercises.doc
Tool-COM-18_Small Group Discussions Excercises.doc
Tool-COM-19_Whole Class Discussions Excercises.doc
Tool-COM-20_Plan for investigating audiences.doc
Tool-COM-22_Communication Usage Tips.doc